Due to the fragile nature of our products MARLOE MARLOE does not accept change of mind returns at this time.
Please direct any questions or concerns regarding our Return Policy to firstname.lastname@example.org or contact +61 405727623.
If an item arrives damaged, please contact our Customer Service team to submit a damaged goods claim within 48 hours of receiving. Photo evidence of the shipping box and damaged goods are required to receive a Return Authorisation. Claims are handled on a case by case bases and insufficient evidence may result in your claim being rejected.
HOW TO PROCESS A DAMAGED GOODS CLAIM
Customers must contact Marloe Marloe by email within 48 hours. email@example.com with the following information:
Proof of Purchase OR Original Order Reference Number
Date of Purchase
Include images of the damaged box and damaged item.
Please sent via Express Post or Registered Post and directed to:
Po Box 263, Tweed Heads, New South Wales, 2485
Please note, it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
MARLOE MARLOE reserves the right to deny a return if it does not meet our returns policy. MARLOE MARLOE cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Where a credit is elected, we will communicate via email to confirm once this has been processed.